Refund policy
At PetGroomNest.shop, we want you to feel confident when purchasing grooming products for your pet. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds.
30-Day Return Policy
Eligible products may be returned within 30 days from the date of delivery.
We provide free returns for eligible purchases covered by this policy.
To begin a return, contact:
Please provide your order number, the product you wish to return, and the reason for your request.
Return Eligibility
To qualify for a return, the product should generally:
- Be requested for return within 30 days of delivery.
- Be returned with its original components and accessories.
- Not have been intentionally damaged, altered, or misused.
- Be packaged appropriately for return transportation.
- Meet applicable hygiene and safety requirements.
Because some pet grooming products come into direct contact with animals, hair, skin, water, or grooming products, additional hygiene considerations may apply. Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.
Starting a Return
Please do not send products to our business address without first contacting Customer Support.
Once your return is approved, we will provide the applicable return instructions and, where appropriate, a prepaid return method.
Returns sent without authorization may experience processing delays.
Damaged or Defective Products
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us promptly at support@PetGroomNest.shop.
We may request your order number, a description of the issue, and photographs showing the product and packaging.
After reviewing the issue, we may provide an appropriate remedy such as a replacement, refund, or other solution as required by applicable law.
Incorrect Products
If we send you an incorrect product, please contact Customer Support. We will work to resolve the issue at no additional cost to you where the error is ours.
Exchanges
Where direct exchanges are unavailable, you may be asked to return the original product for a refund and place a new order for the preferred item.
Our support team will explain the available options for your particular order.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding your refund.
Approved refunds will generally be returned to the original payment method.
Although we process approved refunds promptly, banks and payment providers may require additional time before funds appear in your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once processing or shipment has begun. If the order has already shipped, you may request an eligible return after receiving it.
Missing Refunds
If an approved refund has not appeared within the expected processing period, first check with your bank or payment provider.
If you still need assistance, contact support@PetGroomNest.shop.
Abuse of the Return Policy
We reserve the right, where permitted by law, to reject fraudulent returns, intentionally damaged merchandise, or abusive use of our return program.
Consumer Rights
This policy is intended to supplement, not replace, mandatory consumer rights available under applicable laws.
Contact
PetGroomNest.shop
690 Sherbrooke St W
Montreal, Quebec H3A 1E9
Canada
(905) 815-9510
support@PetGroomNest.shop