Shipping policy

At PetGroomNest.shop, we aim to make delivery simple and transparent.

Free Worldwide Shipping

We provide free standard shipping worldwide on eligible orders placed through PetGroomNest.shop.

No minimum order value is required unless a promotion or checkout page expressly states otherwise.

Estimated Delivery

Our estimated delivery timeframe is:

7–10 business days

This timeframe is an estimate and may vary due to destination, carrier operations, customs processing, severe weather, public holidays, or other circumstances outside our reasonable control.

Order Processing

Orders require processing before shipment. Processing may include payment verification, order preparation, quality checks, packaging, and transfer to the carrier.

Processing time may be separate from the estimated transportation time where indicated during checkout.

Tracking

When tracking is available, shipment details will be sent to the email address associated with your order.

Tracking systems may require some time after dispatch before the first update appears.

International Shipping

We ship internationally to destinations supported by our carriers and fulfillment network.

Certain destinations may occasionally be unavailable because of carrier restrictions, local regulations, logistical limitations, or circumstances outside our control.

Customs & Import Charges

International shipments may be subject to customs procedures or import-related charges depending on the destination.

Where such charges are imposed by local authorities and are not expressly included at checkout, responsibility will be determined according to applicable law and the terms communicated during purchase.

Incorrect Addresses

Customers should carefully review shipping information before completing checkout.

If you notice an error, contact support@PetGroomNest.shop immediately.

We will attempt to update the address before dispatch but cannot guarantee modifications after fulfillment has begun.

Delayed Orders

Occasional delays can result from:

  • Customs processing
  • Carrier disruptions
  • Severe weather
  • Peak shopping periods
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete addresses

If your shipment is significantly delayed, contact us and we will help review the available tracking information.

Lost Packages

If tracking suggests that an order has been lost, please contact Customer Support.

We may coordinate with the applicable carrier and determine an appropriate resolution based on the circumstances and applicable consumer law.

Damaged Deliveries

If your package arrives damaged, retain the product and packaging and contact us promptly.

Photographs may be requested to help us investigate and resolve the issue.

Multiple Shipments

Products within one order may occasionally arrive in separate packages. When this occurs, additional shipping charges will not be imposed merely because we split the shipment.

Contact Us

For shipping assistance:

Email: support@PetGroomNest.shop
Phone: (905) 815-9510

PetGroomNest.shop
690 Sherbrooke St W
Montreal, Quebec H3A 1E9
Canada